Privacy policy.

ImpactChat Privacy Policy

Last Updated: 2024-10-17

Welcome to ImpactChat, a Software as a Service (SaaS) platform provided by ImpactMind.AI ("ImpactMind," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use ImpactChat (the "Service").

By using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms, please do not access or use the Service.

1. Information We Collect

Account Information

  • Personal Details: When you create an account, we collect personal information such as your name, email address, phone number, and organization.

  • Authentication Data: If you sign in using third-party services (e.g., Google, Apple), we collect information associated with those accounts, including your username and email address.

  • Profile Information: You may choose to provide additional information such as a profile picture or job title.

Device and Usage Information

  • Device Details: We collect information about the device you use to access the Service, including device type, operating system, and browser type.

  • Usage Data: This includes timestamps, pages viewed, features used, and other interaction details with the Service.

  • Log Data: Our servers automatically record certain information, such as Internet Protocol (IP) addresses, access times, and error reports.

Interaction with AI Models

  • Chat Logs: We collect and store the content of your interactions with our AI models to provide the Service and improve our algorithms.

  • Files and Media: If you upload files or media, we collect and store this content to facilitate the Service.

Third-Party Integrations

  • Plugins and APIs: When you use third-party plugins or integrations within ImpactChat, we may collect information shared with those services in accordance with their respective privacy policies.

Cookies and Similar Technologies

  • We use cookies, web beacons, and other tracking technologies to collect information about your interaction with the Service for analytics and advertising purposes.

2. How We Use Your Information

Providing and Improving the Service

  • Service Delivery: To operate, maintain, and provide you with the features and functionality of the Service.

  • Personalization: To customize your experience and provide content tailored to your interests.

  • Analytics: To monitor and analyze usage and trends to improve the Service.

Communication

  • Support: To respond to your comments, questions, and requests, and provide customer service.

  • Updates: To send you technical notices, updates, security alerts, and administrative messages.

Security and Compliance

  • Security Measures: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.

  • Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

Third-Party Service Providers

  • We may share your information with vendors and service providers who need access to such information to carry out work on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

AI Model Providers

  • Data Processing: Your interactions, including chat content, may be shared with third-party AI model providers to process your queries and generate responses.

  • Anonymization: We take steps to anonymize or pseudonymize personal identifiers before sharing data when possible.

Business Transfers

  • In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred or sold as part of that transaction.

Legal and Compliance

  • We may disclose your information to comply with legal obligations, enforce our terms of service, or protect the rights, property, or safety of ImpactMind, our users, or others.

4. Your Choices and Rights

Account Information

  • Access and Correction: You can access and update your account information by logging into your account settings.

  • Deletion: You may request the deletion of your personal information by contacting us at privacy@impactmind.ai. We will process your request in accordance with applicable laws.

Communication Preferences

  • Opt-Out: You may opt out of receiving promotional communications by following the instructions in those messages or by adjusting your account settings.

Cookies

  • Browser Settings: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

7. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@impactmind.ai